Shanah Tovah,
everyone. Great to see you all in this
Rosh Hashanah 5778, and I want to wish you all a very healthy and fulfilling and
peaceful year to come for you, for your family, and let’s pray for the world at
large as well.
A young lady attends
the grand opening of a new store. Her
friend started a boutique some years ago, she did well, and was now able to
relocate the store to a wealthier neighborhood where business would be better
than ever. The young lady walks into the
boutique and sees the congratulatory floral arrangement she had ordered, but
the message on the arrangement read:
Rest in Peace. She’s a bit
embarrassed by the whole thing as this was not the message she had ordered so
she quickly leaves the premise, runs two blocks down to the florist and
complains to the manager. The manager
gets on the computer, shakes his head, and apologizes—"I’m really
sorry. We made the wrong delivery.” The young lady responds—Fine, let’s make the
right delivery and get the right floral arrangement to the boutique. The manager says—I dunno, the arrangement you
ordered is on the van and may have already been delivered. And the young lady asks—You mean, to the
boutique? And the manager says, No, to
the Kaplan funeral and the message reads—Good luck in your new location.
Communication is key to
our creating and maintaining positive relationships with one another and when
the message comes out wrong, there’s a price to be paid. So much of life is about communication: What was written versus what was meant; what
was said versus what was heard; what was intended as communicated versus what
was ultimately understood. All these
questions come into play when two people are trying to communicate with each
other, and it doesn’t matter whether the parties involved are parent and child,
boss and employee, teacher and student, siblings or friends. The challenges are always the same.
The complexity of
communication is compounded by the means of communication that are not always
appropriate vehicles for an exchange.
Social media is no place to voice dissatisfaction with a relative,
unless the goal is to terminate the relationship. Writing an angry email may be cathartic on
some level, but it’s also an email that is best deleted than sent. We tap out messages on the screen that are
far more difficult to say when we must speak them face to face, which is the
reason why the regret potential is far greater with email than other forms of
communication.
Nonetheless, the truth
is that difficult conversations are always difficult no matter the medium. And the question is how to have a difficult
conversation without it disintegrating into a curse-laced screaming match? How do we tell our kids that we are not too
pleased with the friends they are hanging around with, the ones whom we know
are using drugs? How do we tell our
spouses that they have over time grown distant, or unloving, and that we are
feeling like the marriage is over? How
do we tell our co-workers that their voice is too loud, their bagged lunches too
smelly, their job performance too sloppy?
How do you have a difficult conversation and emerge unscathed? If we are in any way serious about restoring
damaged relationships at this time of year, then we must be prepared to have
difficult conversations that work
A mother of a teenaged
daughter once told me that whenever she needs to have a difficult conversation,
she does so in the middle of Nordstrom’s.
It’s a way of minimizing the possibility of either of them losing control. It’s not a bad idea. If enough people did this, it could revive
retail in malls. But I don’t think you
have to run to the mall each time and a private setting has its advantages. In fact, criticism or difficult exchanges
should unfold in private in order to minimize embarrassment.
In the Torah, we learn
hokheiah tokhiakh et amitekha / Reprove your kinsman (Lev. 19:17), that is to
say, we are under a special mitzvah to call to the attention of our kinsmen a
behavior, a sentiment, an activity which is either physically dangerous or
morally suspect. Why? Because they are our kinsmen—our
relatives—and we might interpret this more broadly as our neighbors, our
associates. You don’t enter into
difficult conversations with the people you don’t know, but with the people you
do. That said, when we begin a difficult
conversation, the overall tone must be predominated by a concern for the love
that is, for the relationship that exists, for the mutual desire (assuming
there is a mutual desire) to preserve or strengthen the relationship. Speak angrily, and the anger is heard, the
message lost. Speak slowly, speak
calmly, speak without any “You did this” or “You did that,” but with more
emphasis on “I felt hurt when this happened,” or “I was disappointed when that
happened” and the message is more likely to be heard. Accuse someone and they will almost naturally
choose to defend themselves. But if we
talk about how a statement or an action made us feel—well, it’s difficult to
deny a personal feeling. In that case,
our concern and our intent will most likely be conveyed.
And since difficult
conversations are not monologues but dialogues, we must also be prepared to
hear something about ourselves that we may find unpleasant. What role have we played in bringing about
the very situation we now find objectionable?
We should strive not to act the defense attorney. In a difficult conversation, we must be
prepared to take some responsibility—not necessarily all—but some
responsibility for the ugliness that we must now address.
What is worse than a
difficult conversation? I’ll tell you:
no conversation. No conversation is
worse. When I hear of a couple that is
having some difficulties in their relationship, I ask—have you considered a
therapist? Seeking the input of a third
party is never a sign of weakness. To
the contrary, it is a sign of strength because it’s evidence that the couple
wants to repair that which is broken.
When counselling or therapy is refused, then the possibility of repair
plummets dramatically. Relationships of
whatever kind survive and thrive because people are investing in them. Where there is no investment, particularly of
time, then the fate of that relationship is rather bleak. And maybe that’s for the better. Resignation from a job, dissolution of a
marriage, alienation from family—sometimes those are the only solutions. But the point is this: difficult conversations
are evidence of hope; refusing conversation is typically the precursor to a
relationship that will soon die.
You know who’s having
the worse marriage right now? Conservatives
and Liberals. There is a minimum of
conversation, which is hopeful, but the conversation is toxic. One side is condemned as heartless and the
other side as bleeding hearts. One side
is fascist and the other side are anti-border globalists. One side is racist and the other side is an
amalgam of God knows what but whatever it is, it’s going to take down the
nation. The volume of the screaming is
so high it’s difficult to hear much of anything else. But the worse part of this faltering marriage
is this: Here they are, living in the
same house, screaming at each other just about every day, but not really talking. There is no real exchange going on and it’s
easy to understand why. Each side has
been able to condemn the other as disgusting.
And if each side is truly disgusting, why would they want to stay
married in the first place?
Over the past few
months, I’ve been exploring this issue with a few members using as a starting
point Jonathan Haidt’s work, The Righteous Mind. Jonathan Haidt is a social psychologist and a
professor of Ethical Leadership at NYU’s Stern School of Business. His studies of moral decision-making are not
prescriptive, in other words, he doesn’t tell us what a moral decision is and but
rather, descriptive—he tells us how people go about making their moral and
ethical decisions. His focus is not
merely on how we do it here in America, but how people the world over do it. He
has essentially identified six moral foundations at play when making an ethical
decision or judging the morality of a given incident. Haidt sees us all as members of tribes. Just as early humanity formed tribes to
create social structures that could hunt and cook, and defend against attacks
more efficiently than any one individual, so too these tribal associations have
evolved today into competing corporations, fans of sports teams, and
yes—political parties. And we make snap
judgments about people based on their associations with their particular
tribe. As far as that goes, we are
always making snap judgments about people.
We think we know who that white shirt, black pants, conservative hair
cut New Testament-holding young man ringing a door bell really is. We’ve never spoken to that young man—but we think
we know who he is and we probably know his politics as well. We think we know who that body-tattooed,
rain-bow colored muscle-shirted, androgynous person is, even though we have
never spoken to him or her. We make snap judgments about people having never
met them. We think we know them, but we
don’t. We just file them away in their
tribal category and judge them on that basis.
Remember the series
West Wing? Some of those episodes, particularly
those written by Aaron Sorkin, were so good, and even though the Bartlett White
House is a Democratic White House, Sorkin was gifted in presenting two sides of
an issue without condescension or sarcasm.
In the second season, there’s a great story line about this Democratic
White House hiring a young, blonde, petite southern Republican lawyer because
the president thinks of her as being bright, sharp and it would be good to have
some contrary opinions floating around and sharpening everyone else’s
thinking. She consents to work for the
White House in spite of her holding opinions at sharp variance with those of
her boss, the president. At one point,
she has an exchange with Josh and Sam, two advisors to the president, about gun
control. And it takes place not long
after an attack on the president’s entourage in which a number were wounded,
some seriously so. Ainsley, the Repulbican
lawyer, accuses the president’s team of loving the Bill of Rights except for that
second one, the people’s right to bear arms.
Sam points out that the would-be assassins who just attacked the president’s
team bought guns, travelled between state lines, loaded them and until they
actually fired them, had not committed a crime and he’s sick about listening to
people who think this issue is about personal freedom and public safety. He says—what this is really all about is that
some people in this country just like guns.
Ainsely, the Republican lawyer counters and agrees that there are people
who like guns. And then she continues to
say this—“But your position is not about public safety or personal freedom
either… It’s just that you don’t like
people who like guns. You don’t like the
people. Think about that the next time
you make a joke about the South.”
It’s a cutting line,
and an insightful line, not because it necessarily conveys a reality—advocates
of gun control are clearly serious about public safety--but it conveys a
perception that I think is very real. When
all the arguments for or against gun control are laid out on the table, when
everyone has argued their positions cogently and forcefully, there remains an
unsettled issue that no one has addressed:
whether the parties to this argument respect each other or whether one
views the other as stupid, foolish, and ignorant. And if that is the perception, and I suspect
it is, the so-called stupid people are going to dig their heels into the ground
even deeper. The arguments for or
against become irrelevant. No party to a
difficult conversation wants to feel disrespected. It’s no way to have a difficult
conversation. It is no way to have a conversation
at all.
I don’t know about you
but I’m a big fan of free speech. The
freer the speech and the more divergent the opinions the better off we all are
in being exposed to and possibly considering different views than the ones we
presently hold fast to. There’s nothing
wrong with that. There is something
wrong, however, with how that free speech gets spoken. The kind of disregard for facts,
name-calling, and baseless charges that have become the bread and butter of
shock jocks, talk show hosts, political pundits, some unscrupulous politicians,
this is the sort of thing that eats away at the dignity of a society. It’s the equivalent of an irrational,
emotional, screaming match. It’s not
conversation.
The inability of the
country to speak to each other is being played out most tragically on college
campuses, many colleges instituting safe spaces where students can go to, to
protect themselves from ideas they might find disturbing or challenging of
their own lifestyle. Speakers of
controversial subjects may be shouted down or dis-invited for fear that the
campus would be unable to protect them. The
idea that a university can no longer bring people with differing opinions to
the campus for fear of disrupting campus life is so sad. It is the antithesis of what a university
should be, exposing young people to a host of new and different ideas. A few days ago, the New York Times reported
that the Berkeley College Republicans hosted the controversial Conservative
pundit, Ben Shapiro, which cost the University of California $600,000 in
security fees. This is, of course, an
unusual instance but the point is that it would be difficult for any college
campus, public or private, to absorb costs of that nature were it to sponsor a
sustained level of divergent views and opinions. Some people fear listening to opinions other
than their own. And some people fear
speaking opinions that may trigger hostility.
In that environment, conversation grinds to a halt.
What has happened is
that we have sent the wrong message to the people with whom we have a
relationship—our neighbors. We are
telling the people who have a Grand Opening to Rest in Peace and the people who
died to “Enjoy Your New Location.” We
send terrible messages to each other, messages that are fueled by talk radio,
shock jocks, media outlets, and loud mouth politicians. We have satirized, demonized, and vilified
the very people who are supposed to be our neighbors. Forget about v’ahavta l’rei-akha kamokha—Love
your neighbor as yourself (Leviticus 19:18).
We may not realize it consciously, but the way we speak is as if we hate
our neighbors, which is the very antithesis of what the Torah is teaching. Our nation is quickly turning into a national
neighborhood of people who hate each other’s guts. And we rat on Congress for their lack of
bi-partisanship when they are, in very large part, a reflection of us.
We have now lived through several
generations of a social environment that has placed a premium on protest and
demonstration. Fight the good
fight. Stand up for your rights. And those attitudes have changed the country
in many ways, many times for the good.
But there has been something missing, something terribly absent from all
this. That very important face to face
exchange, not on the op-ed pages of the New York Times or the Wall Street
Journal, not while grandstanding in Congress, not while shouting slogans at
some rally, certainly not while tweeting, but by taking out the other side to
lunch, and having an actual conversation based on mutual repsect. There is no need to shell out security fees
in excess of half a million dollars when you could have a serious conversation,
perhaps a difficult conversation, with someone for about $29.95 plus a tip, the
cost of a tuna fish sandwich and a cup of coffee for two and the Celebrity
Diner.
You know what you might
find in that conversation? You might find
out that the other side are also parents, that they worry about their kids,
that they may have jobs and worry about keeping them, that the world is a place
that seems to be changing very quickly, and that change is scary, and that some
of them have had serious medical problems, and that they have lost people near
to them, and many worry about their own health as well. You will find that the other side is not
identical to you—who is?—but you will find that you share more in common than
you think. After lunch, you may just
find out that whatever the other side might be, they are not the enemy.
People have said to
me—I no longer talk about politics, because when I do, people become irrational
and combative and objectionable and it ends badly. And I believe them. I’ve experienced this myself. But you know what’s worse than a difficult
conversation? No conversation. Difficult conversations are evidence of hope;
refusing conversation is typically the precursor to a relationship that will
soon die. If we cannot speak to each
other about issues that matter most, we will not be able to live with each
other in a home—that is, our nation—forever forcing difficult issues upon us. Look—everyone in this room loves this
country. America, with all its flaws and
blemishes, has been very good to us. We
love this country. But there are a lot
of people making money off getting us all crazy with extreme and polarizing
views. Cooler heads must prevail. I know that I’m speaking to the cooler heads
right now, and we all have work to do, God’s work, to initiate some healing. So, this is how it’s done—
Think of someone who
has really different views from your own.
It’s a co-worker who loves to show off his gun collection to
guests. It’s a neighbor who wants as
many bathrooms in public buildings as there are genders. Whoever it is, it has to be someone who is
substantially different from yourself.
You go up to them and say, Listen, I’d like to take some time and have
lunch with you or go out to Starbucks with you.
They will ask you, why? You will
say, My rabbi told me I had to. They
will look puzzled. You will say—lunch is
on me and they will say—okay, because everyone loves a free lunch or a free
coffee and nosh.
Now remember, it has to
be a positive experience. You have to
talk about your kids, your hobbies, your interests and you can touch on some
political stuff too, but you can’t get emotional and you have to listen
respectfully. And then you have to write
a short synopsis, 50 words or less, and send it in to me—I want to know how it
went.
I’m willing to bet that
this will be an eye-opening experience for you.
And at the end of the conversation, your neighbor will still be confused
about the whole exercise and still question you. And you will say—There is this rule in the
Torah about Loving your neighbor, and my rabbi says that when we spout pious
slogans without acting on them, we are engaged in fake religion. And nobody likes fake religion. Good luck, Shanah Tovah, and don’t forget to
write.